Frequently asked questions

How is my product delivered?

Instantly and digitally. After payment is confirmed, your license key is issued automatically and shown on the confirmation page, emailed to you, and available under My Account → License Keys.

Where do I find my license key?

On the order confirmation page, in your confirmation email, and any time in your account.

What payment methods can I use?

Card and crypto are instant at checkout. PayPal and gift cards can be arranged with our team on Discord. See the full list on Payment Methods.

How do I activate a product?

Redeem the license key from your account, then follow the product's activation steps. Detailed, up-to-date setup instructions are provided by our team on Discord.

A product shows as 'updating' or 'down' — what should I do?

That's usually a short pause after a game update. Check the Product Status page or ask on Discord for the latest.

Can I get a refund?

Please review our Refund & Returns Policy. For any question, our team is happy to help on Discord.

How do I renew my license?

Purchase the same product again to receive a fresh key. Check the product's live status before renewing.

Do you have a gift card?

Yes — buy a RecoveryGods gift card, redeemable on any product or license key, with instant delivery.